Interpretation and Definitions

Interpretation

The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Policy) refers to Onlywon.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to Onlywon, accessible from https://onlywon.in/

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days without giving any reason for doing so.

The deadline for cancelling an Order is 7 days from the date on which You received the Goods.

To exercise Your right of cancellation, You must inform Us by a clear statement via:

📧 Email: onlywon.one@gmail.com

We will reimburse You no later than 14 days from the day on which We receive the returned Goods.
The refund will be made using the same payment method used for the Order, and You will not incur any fees.

Conditions for Returns

To be eligible for a return, please ensure that:

  • The Goods were purchased in the last 7 days

  • The Goods are in the original packaging

  • The product is not used or damaged

  • The product seal is unbroken

Items that cannot be returned

The following Goods cannot be returned:

  • Goods made to Your specifications or clearly personalized

  • Goods which deteriorate rapidly or are past their expiry date

  • Goods not suitable for return due to health protection or hygiene reasons once unsealed

  • Goods which are inseparably mixed with other items after delivery

We reserve the right to refuse returns that do not meet the above conditions, in accordance with applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us.

Please send returns to:

1/3 (10) Canal Road,
Uddiwala Ballupur,
Dehradun, Uttarakhand – 248001, India

We are not responsible for Goods damaged or lost during return shipment.
We recommend using an insured and trackable shipping service.

Refunds will be processed only after we receive the Goods or proof of return delivery.

Gifts

If the Goods were marked as a gift and shipped directly to You, You will receive a gift credit for the return value.

If the gift was not marked as such, the refund will be sent to the original purchaser.

Contact Us

If you have any questions about our Returns and Refunds Policy:

📧 onlywon.one@gmail.com